Office Policies


Office Policies

Insurance


Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.


Cancellation Policy


Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 24 hours may be subject to a cancellation charge.


Late Policy


If you are late to an appointment, we will do our best to treat you. However, as each appointment is reserved, we do not want to rush your individual treatment. We may need to reschedule if we feel we will not have adequate time to properly treat you.


No Show Policy


Each appointment is reserved exclusively. We ask for a minimum notice of 24 hours to cancel an appointment. We reserve the right to assess a fee for missed appointments.


Outstanding Balances


We will do our best to assist with your financial needs. However, we will apply an interest charge after 60 days on outstanding accounts.